Privacy Policy

This policy explains what Ersolin (a trading name of Racoon2e, “we”) collects when you use the Service and what we do with it.

What we collect

• Account: your email address and, if you sign in with Google, the name and profile image Google provides. Passwords are stored hashed by our authentication provider.
• Content: the prompts, settings, images, video and audio you submit, and the media the Service generates for you.
• Billing: a Stripe customer identifier, your payment history (amount, date, what it bought), and, if you enable auto top-up, the brand and last four digits of your saved card. We never see or store full card numbers; Stripe does.
• Usage: the generations you run, what they cost, and technical details needed to run and debug them (which GPU processed a job, when, and any error).
• Site statistics: we collect first-party, cookieless usage statistics ourselves: the pages you view, a few product actions (for example starting a sign-up or a generation), a coarse device type, the site you arrived from (its domain only) and any campaign tags in the link you clicked. These are tied to a random identifier that lives only in your browser tab and is discarded when the tab closes, and to your account when you are signed in. Raw records are deleted after 30 days; only aggregate hourly counts are kept. We honour the Do-Not-Track and Global Privacy Control signals: if either is on, nothing is sent.
• Provider tokens: if you add a Civitai or Hugging Face token to download LoRAs, it is stored encrypted and used only to fetch the files you request.

What we do not do

• We do not use third-party analytics or advertising trackers, cookies for tracking, or cross-site identifiers.
• We do not sell your data.
• We do not train models on your prompts, uploads or outputs.
• Your generations are private to your account unless you share them yourself.

Who we share it with

Stripe processes payments and receives your email and payment details. Convex hosts our database and files. RunPod provides the GPU servers that process your content while a generation runs; your inputs are sent to a rented GPU for the duration of the job and the outputs are returned to our storage. Vercel serves the website. Each acts as a processor on our instructions.

Retention and deletion

Uploads and outputs stay until you delete them from your generations page, which removes the files from storage. Payment records are kept as long as required for accounting. Closing your account removes your content; billing records are retained as the law requires.

Your rights

You can see and delete your generations and uploads in the app, download receipts from the billing page, and manage saved cards through the Stripe customer portal. For access, correction or deletion requests beyond that, contact us using the details on your Stripe receipt.

Changes

Material changes will be shown on this page with a new date.